OUR COMMITMENT TO AN OUTSTANDING EXPERIENCE

 

At our Skinsation Aesthetic Studio, we thrive on providing each and every client who walks through the doors the best possible service we can offer. That’s why we have some basic policies in place to ensure everyone enjoys their Skinsation Aesthetics experience. They’re not laws, they’re just some general rules to keep in mind to make sure your experience with us goes as smoothly as possible.

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CANCELLATION & RESCHEDULING

 

We understand that things come up, and you might have to cancel and/or reschedule your appointment. All we ask is for you to contact us via email (info@skinsation.me) or text/call (519-933-8538) 24 hours prior to your appointment to let us know.

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LESS THAN 24 HRS CANCELLATION

 

If you have a scheduled booking, and less than 24 hours, you would like to cancel, we will require the entire cost of your next booking to be paid upfront prior to your next visit, in order for us to create your next booking and keep the time slot for you.

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NO-SHOW

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If you have a scheduled booking, and you do not show up, we will require a $50 NO-SHOW FEE as well as the entire cost of your next booking to be paid upfront prior to your next visit, in order for us to create your next booking and keep the time slot for you.

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UPFRONT PAYMENT OF YOUR BOOKING

 

Once you have paid for your next booking upfront, if you would like to reschedule your booking and you notify us 24 hours prior to your booked time, we will reschedule it for you and transfer the upfront payment to the new time slot, HOWEVER if you cancel your booking less than 24 hours OR do not show up, you will forfeit your paid amount, and a new payment is required prior to your next booking.

 

Cancellation policies are put in place to protect clients that are on time, keep their appointments, or notify in a timely fashion when they need to cancel/reschedule. An appointment that is made and not kept causes Skinsation Aesthetics London to lose valuable time and keeps another client from being able to come in. This also allows us to keep prices low, which all customers can appreciate. Our time with each and every client is very important. WE APPRECIATE YOUR BUSINESS! We value our relationship with our clients above all, and want to ensure that each client has time for their full, quality service.

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PRIVACY POLICY

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Your right to privacy is something that Skinsation Aesthetics Inc. is dedicated in protecting. In keeping with this commitment, we want you to fully understand what happens to the personal data we have obtained from you as a result of your use of the website accessible at www.skinsation.me (the "Web site"). The process through which we will gather, use, disclose, and otherwise manage your personal information is outlined in this Privacy Statement.

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We obtain the personal data you voluntarily submit to us when you:

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• Visit the website;

• Participate in a competition or sweepstakes on the website;

• Request our email correspondence;

• Reply to a poll or survey we've had on our website; or

• Share your thoughts and recommendations with us;

 

We ask for your name, address, and phone number in order to use the website or send you e-mails, and we may also ask you for optional demographic data like your gender and date of birth.

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A "cookie" or other similar file may be downloaded to your computer automatically when you view the website. This enables us to specifically cater the website to your interests and preferences. Most Internet browsers allow you to remove cookies from your computer's hard drive, stop cookies from being saved, or receive a warning before a cookie is stored if you do not want them delivered to or stored on your system. To find out more about these features, consult the instructions or help screen on your browser.

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To identify you and send you the information you requested about Skinsation Aesthetics Inc. goods, promotions, website features, and news about upcoming events, we use the personal information you give us when you access and/or use the Web site, or when you send us emails. The administration of your participation in our competitions, sweepstakes, surveys, or other promotions made available on the website may also involve the use of this information by us. Your mailing address and credit card information are only used to fulfil orders you place for Skinsation Aesthetics Inc. products made available through the website. Your responses to surveys and requests for feedback may be kept on file to better meet your needs, including learning more about your product preferences and figuring out how to make Skinsation Aesthetics Inc.' merchandise and website better.

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We will not sell, transfer, or otherwise disclose any of your personal information to any third party without your knowledge and agreement, unless otherwise specifically stated in this Privacy Statement. In response to a search warrant, other legally legitimate inquiry or order, or to an investigative body in the event of a contract breach or legal violation, or as otherwise required by law, we are obligated to disclose your personal information. We might also reveal personal data to help us recover a debt you owe us.

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Links to websites operated by other parties may be found on the website. These websites that are linked to have their own independent privacy policies. As a result of our lack of control over such sites, we disclaim all responsibility and liability for how your personal information may be collected, used, disclosed, or otherwise handled by the companies who own such linked sites.

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Your personal information will be kept by us in secure data storage to prevent unauthorized access, use, or disclosure. All collected personal information will be kept in absolute confidence, and we will only share it with Skinsation Aesthetics Inc.' personnel, affiliates, and third-party contractors if they need it for the purposes outlined above. When you give us sensitive information, like your credit card number, our Web servers encrypt it and use SSL encryption software to safeguard it. Your personal information will only be kept by us for as long as it is required by law, necessary, or relevant for the above-stated objectives.

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Your online privacy is respected by Skinsation Aesthetics Inc. By using the website, you agree that Skinsation Aesthetics Inc. may collect and handle your information in accordance with this Privacy Statement's principles.

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SMS PRIVACY POLICY

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Effective Date: January 1, 2025

At Skinsation Aesthetics Inc., we value your privacy and are committed to protecting your personal information. This SMS Privacy Policy outlines how we collect, use, and safeguard your mobile information when you opt in to receive text messages (SMS/MMS) from us.

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When you opt in to receive SMS communications from Skinsation Aesthetics Inc., we may collect the following information:

• Your mobile phone number

• Your name (if provided)

• Consent status and communication preferences

• Message interactions, such as delivery and response status

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Your mobile information is used solely for the following purposes:

• To send appointment reminders, confirmations, and updates

• To provide promotional offers and service announcements

• To communicate important service-related information

• To respond to your inquiries or requests

We will never use your mobile number for purposes unrelated to Skinsation Aesthetics Inc., nor will we sell, rent, or share your information with third parties for marketing purposes.

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By providing your mobile number and opting in, you give Skinsation Aesthetics Inc. permission to send you SMS/MMS messages. Message frequency varies based on your preferences and our services. Message and data rates may apply based on your mobile carrier.

You may opt out at any time by contacting us at info@skinsation.me or (519) 852-8537

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We take reasonable precautions to protect your personal data. Your mobile number is stored in a secure system, and we use encryption and access controls to help prevent unauthorized access.

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We may use trusted third-party SMS platforms to deliver messages. These providers are contractually obligated to keep your information confidential and are not permitted to use it for any other purpose.

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We reserve the right to modify this SMS Privacy Policy at any time. Any changes will be posted on this page with the updated effective date.

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If you have any questions or concerns about this SMS Privacy Policy or your personal data, please contact us at:

Skinsation Aesthetics Inc.
Email: info@skinsation.me
Phone: (519) 852-8537

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TERMS OF SERVICE​

Last updated: January 1, 2025

Welcome to Skinsation Aesthetics Inc. (“we,” “us,” “our”). By accessing or using our website, booking a service, or visiting our clinic, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

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Skinsation Aesthetics Inc. is a registered business located in London, Ontario, Canada, offering aesthetic and skincare services including laser hair removal, facials, waxing, and advanced skin treatments. Our services are intended for clients aged 18 and over unless parental or guardian consent is provided.

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By using our website (www.skinsation.me), you agree:

• Not to misuse the site in any way (e.g., uploading malicious code or attempting unauthorized access).

• To provide accurate, current, and complete information during any booking or contact.

• To comply with all applicable local, provincial, and federal laws.

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Appointments can be booked via our online booking platform, by phone, or in person.

By booking an appointment, you agree to:

• Arrive on time and follow pre/post-care instructions.

• Provide accurate health and skin information.

• Acknowledge that certain services may not be suitable for all clients.

We reserve the right to refuse service if we determine a treatment is not suitable for you.

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All prices are listed in Canadian dollars (CAD) and are subject to change without notice. We accept major credit cards, debit, and other approved forms of payment.

Full payment is due at the time of service unless otherwise agreed upon.

Promotional offers, packages, and discounts cannot be combined unless explicitly stated.

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Due to the nature of our services, all sales are final. We do not offer refunds on services rendered, skincare products, or prepaid packages.

If you are dissatisfied with your service, please contact us within 7 days of your appointment, and we will do our best to address your concerns.

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Our services are not a substitute for medical care. You should consult your physician before beginning any treatment if you have known health conditions.

By undergoing treatments, you confirm:

• You have disclosed all relevant medical information.

• You understand potential risks and side effects.

• You accept responsibility for your results and post-treatment care.

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Individual results may vary. Skinsation Aesthetics Inc. does not guarantee outcomes. Many factors, including skin type, consistency of treatment, and adherence to aftercare, can affect your results.

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All content on our website, including logos, images, service descriptions, and educational materials, is the property of Skinsation Aesthetics Inc. and may not be reproduced or used without permission.

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Your privacy is important to us. Please refer to our Privacy Policy above for details on how we collect, use, and protect your personal information.

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We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with the effective date. Your continued use of our services constitutes acceptance of any revised terms.

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Skinsation Aesthetics Inc. and its staff shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our website, services, or products.

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These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

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If you have any questions about these Terms of Service, please contact us:

Skinsation Aesthetics Inc.
1714 Blackwater Court, London, Ontario N5X-3B5
📞 (519) 852-8537
📧 info@skinsation.me
🌐 www.skinsation.me

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All policies, prices and services are subject to change without notice.